Radix Wears Policy Information

Radix Wears is a New Delhi‑based Armed Forces Sports Apparel Manufacturer offering custom T‑shirts, Tracksuits, Jackets, Cargos, Hoodies, Caps, and Fleece wear since 2009. Contact us for bulk and customised orders.

1. Information We May Collect

We may collect the following types of information when you contact us or interact with our website:

  • Name, designation, and organisation details.
  • Contact information such as email address, phone number, and postal address.
  • Details related to your enquiry, such as product requirements, sizes, quantities, and customisation specifications.
  • Technical information collected automatically, such as IP address, browser type, device information, pages visited, and time spent (through server logs or basic analytics tools, if enabled).

2. How We Use Your Information

We may use your information for the following purposes:

  • To respond to your enquiries and provide quotations or product information.
  • To process and manage your orders and related communications.
  • To improve our products, services, and Website content.
  • To maintain internal records, including order history and communication log.
  • To send you important information related to your orders, policy updates, or service changes.
  • To send occasional marketing or promotional communication about our products (only where permitted by applicable law and with the option to opt out).

3. Legal Basis (for Indian Context)

  • We rely on your consent when you voluntarily provide information through email, phone, or enquiry forms.
  • We may also process data when it is necessary to perform an order, quotation, or to pursue a legitimate business interest, such as responding to business enquiries and maintaining records.

4. Information Sharing and Disclosure

  • We do not sell or rent your personal information to third parties.
  • We may share your information with trusted service providers or logistics partners who assist in order processing, shipping, or IT support, strictly on a need‑to‑know basis.
  • We may disclose information if required by law, regulation, legal process, or government request.

5. Data Security

  • We take reasonable technical and organisational measures to safeguard your information against unauthorised access, alteration, disclosure, or destruction.
  • While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

  • We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements.
  • Enquiry and order records may be stored for a reasonable period to maintain business history and comply with applicable regulations.

7. Your Rights

Depending on applicable law, you may have certain rights regarding your personal data, such as:

  • The right to access the personal data we hold about you.
  • The right to request correction or updating of inaccurate or incomplete data.
  • The right to request deletion of your personal data, subject to legal and contractual obligations.
  • The right to opt out of marketing communications at any time by contacting us.

To exercise these rights, you can email us at radixwears@gmail.com or contact us at the phone numbers provided on the Website.

8. Cookies and Tracking Technologies

  • If we use cookies or similar technologies, they may be used to enhance user experience, remember preferences, and gather basic usage analytics.
  • You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. Some parts of the Website may not function properly if cookies are disabled.

(You can later adapt this section based on actual analytics or cookie tools used on the site.)

9. Third‑Party Websites

  • The Website may contain links to other websites. Once you leave our Website, we do not have control over the privacy practices of those sites.
  • We recommend reviewing the privacy policies of any third‑party websites you visit.

10. Updates to This Privacy Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
  • The latest version will always be available on the Website, and your continued use of the Website after changes are posted will constitute your acceptance of those changes.