Radix Wear Terms and Conditions

These Terms and Conditions (“Terms”) govern the use of the website radixwear.com (“Website”) and any enquiries, quotations, or orders placed using the contact details provided on the Website. By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. Company Information

Radix Wears
Sports Apparel Manufacturers for Armed Forces of India
Address: RZ B‑1/13, Raghu Nagar, Pankha Road, Opp. Janak Cinema, New Delhi – 110045
Email: radixwears@gmail.com
Phone: +91‑9811614949 / +91‑9871672673

2. Use of the Website

  • The Website is intended to provide information about our products, capabilities, and contact details.
  • You agree to use the Website only for lawful purposes and not to engage in any activity that may harm, disrupt, or interfere with the Website or its servers.
  • We reserve the right to modify, suspend, or discontinue any part of the Website at any time without prior notice.

3. Product Information and Customisation

  • All product images, descriptions, and categories (including T‑shirts, tracksuits, jackets, cargos, shorts, caps, and other apparel) on the Website and brochure are for general representation purposes only.
  • Colours, shades, fits, and fabric textures may vary slightly in actual products due to screen settings, lighting, and fabric batches.
  • Most of our products are customised as per customer requirements (sizes, colours, branding, logos, prints, embroidery, and specifications). Final details are confirmed via email, phone, or written communication before production.
  • Any technical specifications, artwork, or logos provided by the customer must be accurate and legally permitted to use.

4. Orders, Pricing, and Payment

  • At present, radixwear.com functions as a catalogue and enquiry platform and may not support direct online payments.
  • Orders are typically confirmed through email, phone, or purchase orders shared by the customer.
  • Prices are provided in quotations shared directly with customers and may vary based on fabric, customisation, order quantity, and delivery terms.
  • Taxes, shipping, and any additional charges (if applicable) will be clearly communicated in the quotation or proforma invoice.
  • Payment terms (advance, balance, schedule) will be specified individually for each order and agreed upon before production.

5. Production Timeline and Delivery

  • We strive for on‑time delivery of goods as committed during order confirmation.
  • Production and delivery timelines depend on order size, product complexity, customisation details, and fabric availability.
  • Delivery terms (ex‑factory, courier, transport, or any other logistics mode) will be mutually agreed and mentioned in the quotation or invoice.
  • Risk and responsibility for goods generally transfer to the buyer once the consignment is handed over to the transporter or courier, unless agreed otherwise.

6. Returns, Exchanges, and Cancellations

  • As we manufacture customized and bulk orders, returns and exchanges are generally limited.
  • Any issues related to size, stitching, printing, or manufacturing defects must be reported promptly after receiving the goods, as per the timeline mentioned in the order communication (for example, within 3–7 working days).
  • We will evaluate complaints on a case‑by‑case basis and may offer rectification, repair, replacement, or partial credit, depending on the nature of the issue and mutual agreement.
  • Cancellations after production has started or material has been procured may attract cancellation charges or may not be possible, depending on order stage.

(You can refine this part later based on their exact return/cancellation policy.)

7. Intellectual Property

  • All logos, designs, images, text, and other content displayed on radixwear.com, including the Radix Wears branding, are the intellectual property of Radix Wears or used with requisite permissions.
  • Customers are responsible for ensuring they have the rights and permissions to use any logos, insignia, or artwork they provide for printing or embroidery.
  • You agree not to copy, reproduce, distribute, or use any content from the Website without prior written consent from Radix Wears.

8. Limitation of Liability

  • While we take reasonable care to ensure that the information on the Website is accurate and up to date, we do not warrant that all information is error‑free, complete, or current at all times.
  • Radix Wears shall not be liable for any indirect, incidental, consequential, or special damages arising out of the use or inability to use the Website or any delay or failure in fulfilling orders caused by events beyond our reasonable control (such as transport strikes, natural calamities, or supply disruptions).
  • Our maximum liability in relation to any confirmed order will be limited to the value of that specific order.

9. Third‑Party Links

  • The Website may contain links to third‑party websites or services. These are provided for convenience only, and Radix Wears does not endorse or control these external sites.
  • We are not responsible for the content, privacy practices, or policies of any third‑party websites.

10. Changes to Terms

  • We may update or modify these Terms from time to time without prior notice.
  • The updated Terms will be effective once posted on the Website. Continued use of the Website after such changes indicates your acceptance of the revised Terms.

11. Governing Law and Jurisdiction

  • These Terms shall be governed by and construed in accordance with the laws of India.
  • Any disputes arising out of or in connection with the Website or our services shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.